Order, Shipping and Payment
Information about the order process
As a B2B shop operator, we do not deliver to end-users. Our customers are business partners and act as entrepreneurs and not as private customers. An order is binding and can not be revoked, exchanged or withdrawn. (In the event of a defective item or incorrect delivery, you will receive replacement parts, please fill in the complaint form.)
An order is deemed to have been issued when the "order to pay" button has been pressed at the end of the order process. An order confirmation will be sent to the mail address you have stored.
Please do not hesitate to contact us by phone or e-mail before you place an order, or if you have any questions which should be answered personally.
Information about shipping
Standard products are usually dispatched within 1-3 working days. For custom-made products, the order confirmation informs you about the delivery period.
- Within Germany with DHL (up to 149,99 Euro value of goods at 4,50 Euro, from 150 Euro value of goods free of shipping costs)
- Within the EU partly also with DHL, according to BeNeLux, Austria, France and Danmark with package services (up to 299,99 Euro value of goods to 8,50 Euro, from 300 Euro value of goods free shipping).
For orders from all other countries, you will receive a separate order confirmation with the exact shipping costs. The order is valid only after approval of this order confirmation.
All prices are net prices and are subject to 19% VAT.
The first order will be paid in advance or PayPal. The delivery takes place after receipt of the payment.
From the 2nd order the delivery is usually against invoice, payable within 7 days with 2% discount, within 14 days without deduction.
Delivery against payment in advance is reserved at any time.